Discover card dispute rules manual

Credit card company Discover Network Dispute Rules Manual, 12 Oct Was first publicly revealed by WikiLeaks working with our source. Was classified, confidential, censored or otherwise withheld from the public before release. Is of . To get more details, select the transaction. To dispute the transaction, select the "Dispute Charge" link. You can also dispute a charge by contacting Customer Service at DISCOVER () or by sending a letter to P.O. . the Dispute Rules Manual. Please carefully review the full Dispute Rules Manual for complete details governing the Discover® Network Disputes resolution process. Section Heading Revision Description Page , , , , Various Dispute Arbitration may not be initiated by Issuers, Acquirers or Merchants.

Discover requires retrieval requests. Historically, all four card brands required issuers to submit a retrieval request before advancing a cardholder dispute to a chargeback. In recent years, Visa and Mastercard have discontinued this practice. Discover, however, continues to use the retrieval request process. To get more details, select the transaction. To dispute the transaction, select the "Dispute Charge" link. You can also dispute a charge by contacting Customer Service at DISCOVER () or by sending a letter to P.O. Box , Salt Lake City, UT For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA.” Also, just like American Express, Discover functions as both a card network and an issuing bank. All the cardholders with Discover-branded cards are also customers at the Discover bank.

In order to dispute a chargeback and ultimately win, a merchant needs to participate in a series of defined steps created by the card associations with the. The procedures are based on payment card company rules for card acceptance and chargeback management in the travel industry. These procedures will be. Expand reach, explore solutions, and create enhanced commerce experiences with Discover® Global Network, your payments network partner.